Privacy Policy
How Dessa Voice handles your account, call audio, voiceover text and payment records, how long data is kept and how to reach us
Summary
- Call audio from Voice Chat is never stored.
- Voiceover files stay in your private library until you delete them.
- Card numbers go to Stripe, not to us.
- We don't sell personal data.
The rest of this page explains what Dessa Voice ("we", "our") collects through dessavoice.org, why, who else sees it and what control you have.
Data we hold about you
Profile. Email address, name and profile picture. With Google sign-in these come from your Google account; with email sign-up your password is stored only as a hash.
Credits and purchases. Your balance, the history of credits added, spent, returned and lapsed, and your orders and plans. Stripe keeps your card details; we only see things like the amount, plan, payment status and billing country.
Activity records. For every Voice Chat call and voiceover: when it happened, how long it lasted, which voice was used and how many credits it cost.
Voiceover files. The WAV files created from your text, kept in your library.
Checkout survey answers. If you leave checkout without paying, a short optional question may appear. We keep the answer only if you give one.
Messages to us. What you send through the contact form, with the name and email you enter.
Technical data. What is needed to run and secure the site, such as IP address, browser type and server logs, plus privacy-friendly visit statistics if you allow them (see the Cookie Policy).
How calls and voiceovers are processed
Voice Chat. While a call is live, your microphone audio is streamed to an external AI voice provider so it can produce the spoken reply. Nothing is streamed outside a live call. We keep no recording of the call. The transcript exists only in your open browser tab and is gone once you close or refresh it.
Voiceover. The text you submit goes to an external AI voice provider that creates the audio. The finished file is stored in your library.
That provider gets this data only so it can deliver the service to you.
Why we use your data
- Creating, verifying and protecting your account.
- Running calls and voiceovers, charging credits and returning credits for failed or unused time.
- Taking payments, managing plans and processing refunds.
- Storing and delivering your voiceover files.
- Replying to support requests and contact messages.
- Improving Dessa Voice using aggregated statistics and checkout survey answers.
- Preventing abuse and fraud, and meeting legal obligations.
Your text and audio are never used for advertising, and we never sell personal data.
Who we share data with
- Stripe, for checkout, plans, invoices and refunds.
- An external AI voice provider, for microphone audio during live calls and voiceover text, as described above.
- Infrastructure and service vendors that host the app, store files, send account emails and provide privacy-friendly statistics, working under our instructions.
- Public authorities or others when the law requires it, or to protect our users and the service.
How long we keep it
| Data | Kept for |
|---|---|
| Account profile | While your account exists |
| Voiceover files | Until you delete them or your account |
| Activity records, credit history, payment records | As long as billing, accounting, fraud prevention and the law require |
| Contact messages, checkout survey answers | As long as they help with support and improvements |
| Voice Chat call audio | Not stored |
Deleting your account deletes or anonymises your personal data, apart from records we are legally required to keep.
Security
Traffic is encrypted with HTTPS, passwords are hashed, and access to data is restricted. No system is perfectly safe, so pick a strong password and keep it to yourself.
Your choices and rights
Depending on your location, you may be able to see, correct, delete or export your personal data, object to or limit some processing, and withdraw consent. Voiceover files can be downloaded or deleted directly in your account. For other requests, write to support@dessavoice.org and we will answer within a reasonable time. You can also complain to your local data protection authority.
Processing outside your country
Our vendors may handle data in other countries. When they do, we use appropriate safeguards to protect it.
Children
Dessa Voice is not meant for children and we don't knowingly collect their data. If you think a child has shared personal data with us, let us know and we will remove it.
Changes
This policy may be updated. The date at the top will change, and significant updates will be announced by email or in the app.
Contact
Privacy questions: support@dessavoice.org.